Last Updated: January 1, 2025 | Effective Date: January 1, 2025
Important: Refund eligibility depends on the fare type purchased and the operating airline's policies. Sitharanee acts as an independent travel agent — we facilitate refund requests but are bound by the airline's rules. All refund requests must be initiated by calling (844) 205-4177.
In compliance with U.S. Department of Transportation (DOT) regulations, passengers booking flights originating in the United States are entitled to a full refund of the base fare if:
To exercise this right, call us immediately at (844) 205-4177. Sitharanee service fees may not be refundable under this rule.
Eligible for a full refund of base fare and taxes, less any applicable airline cancellation penalties and Sitharanee service fees. Requests must be submitted before the scheduled departure. Refunds are returned to the original payment method within 7–21 business days.
Generally not eligible for cash refunds. Depending on the airline's policy, the unused ticket value may be applied as a travel credit or future travel voucher, minus applicable fees. The following are typically not refundable:
If your flight is cancelled or significantly delayed by the airline, you are generally entitled to a full refund regardless of fare type. Sitharanee will assist you in requesting a refund from the airline, rebooking on the next available flight, and exploring alternative routing options. Call us at (844) 205-4177 immediately if your flight is cancelled by the airline.
In the event of extraordinary circumstances beyond the airline's control — including natural disasters, severe weather, pandemics, political unrest, or government travel bans — refund and rebooking rights are determined by each airline's specific policies. Sitharanee will act as your advocate in seeking resolution.
The following general guidelines apply to voluntary cancellations. Actual fees vary by airline and fare class:
| Time of Cancellation | Refundable Fares | Non-Refundable Fares |
|---|---|---|
| Within 24 hours of booking (7+ days before departure) | Full refund | Full refund (DOT rule) |
| More than 60 days before departure | Refund less airline fee + service fee | Travel credit only (airline-dependent) |
| 30–60 days before departure | Refund less airline fee + service fee | Travel credit, reduced value |
| 7–29 days before departure | Partial refund (airline rules apply) | Minimal or no credit |
| Less than 7 days before departure | Subject to airline discretion | No refund; no credit typically |
| No-show (missed flight, no cancellation) | No refund | No refund; ticket forfeited |
Note: These are general guidelines. Actual refund eligibility is governed by the fare rules of the ticket purchased and the individual airline's policies.
When an airline issues a travel credit or voucher in lieu of a cash refund:
Upgrade fees paid directly to airlines are subject to the airline's individual upgrade refund policy. Service fees charged by Sitharanee for processing upgrade requests are non-refundable. If an upgrade is cancelled by the airline, the upgrade amount may be refunded by the airline, but our processing fee is retained.
Refunds are processed to the original payment method and may take 7–21 business days depending on the airline and your financial institution.
Service fees charged by Sitharanee for booking, processing changes, or handling cancellations are non-refundable under all circumstances. These fees are disclosed clearly before confirmation.