About Us: Sitharanee (sitharanee.com) is operated by Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency (IATA License No. 14025685). Advertising and marketing services are managed by Sri Tharani Enterprise Co., Ltd. This Privacy Policy governs all information collected through our website and telephone booking services.
1. Information We Collect
When you contact us to book, modify, or cancel travel services, we may collect the following categories of personal information:
Personal Identification
- Full legal name (as it appears on your passport or government-issued ID)
- Date of birth, nationality, and country of residence
- Passport or government ID number, expiry date, and issuing country
Contact Information
- Phone number(s), email address, and mailing or billing address
Travel & Booking Details
- Travel dates, destinations, routes, and airline preferences
- Seat preferences, meal requirements, and special assistance needs
- Frequent flyer numbers and loyalty programme details
- Co-passenger information provided by you
Payment Information
- Credit/debit card details (processed securely via PCI DSS-compliant partners — full card numbers are not stored)
- Billing name, address, and transaction reference numbers
Technical & Usage Data
- IP address, browser type, device information, and operating system
- Pages visited, time on site, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
- Booking & Fulfillment: To process reservations, issue tickets, and confirm bookings with airlines.
- Customer Service: To assist with changes, cancellations, upgrades, and general enquiries.
- Communications: To send booking confirmations, itinerary updates, and travel notifications.
- Compliance: To comply with airline requirements, government regulations, and travel documentation standards.
- Fraud Prevention: To detect and prevent fraudulent transactions and unauthorised access.
- Marketing: With your consent, to send promotional offers and travel deals. You may opt out at any time.
- Analytics: To improve website performance and service quality using aggregated anonymised data.
- Legal Obligations: To comply with applicable laws and lawful government requests.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Airlines & GDS Systems: To issue tickets and complete your booking (e.g., Amadeus, Sabre, Travelport).
- Payment Processors: PCI DSS-compliant partners for secure payment processing.
- Regulatory Authorities: Government agencies and border control as required by law (e.g., Advance Passenger Information).
- Advertising Platforms: Google Ads and similar platforms for campaign measurement — no personal travel data is shared.
- Corporate Affiliates: Sri Tharani Enterprise Co., Ltd. and Sea and Sky Travel Solutions Private Limited for operational purposes.
4. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described above, or as required by law. Booking records are retained for a minimum of 7 years for regulatory compliance. Marketing consent records are retained until you withdraw consent.
5. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
- California Residents (CCPA): Right to know, delete, and opt out of the sale of personal information. We do not sell personal information.
- Virginia Residents (VCDPA): Right to access, correct, delete, and opt out of targeted advertising.
To exercise any right, contact us at contact@metaextraviajes.online or call (844) 205-4177.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, PCI DSS-compliant payment processing, restricted access controls, and regular security audits. No internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
Our website uses cookies to improve your experience and for analytics and advertising purposes. Types of cookies include essential cookies (required for functionality), analytics cookies (e.g., Google Analytics), and advertising cookies (e.g., Google Ads conversion tracking). You may manage or disable cookies through your browser settings.
8. Google Ads & Advertising Compliance
We use Google Ads to promote our services. Our advertising practices comply with all applicable Google Ads policies. Conversion tracking is used to measure advertising effectiveness. No personally identifiable information is used for ad targeting. For more information, visit Google's Privacy Policy.
9. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Thailand where our service provider is based. Appropriate safeguards are in place for all such transfers.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be reflected with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
- Email: contact@metaextraviajes.online
- Phone: (844) 205-4177
- Address: 29/48 Moo 10, Nong Prue Subdistrict, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand
- Operated by: Sea and Sky Travel Solutions Private Limited | IATA No. 14025685